FAQ’s

General Questions

What are your standard turnaround times?

Turnaround times vary with each product and depends on the quantity and complexity of the order. Numerous customizations may add a few days to production time, so order accordingly.

  • All Qlams, Laminates, Satin Stickers, Posters, and Parking Passes: 5-7 Business Days from Proof Approval
  • Tickets (with stringing and/or grommeting): 12-15 Business Days from Proof Approval
  • Custom Cloth Wristbands: 10-12 Business Days from Proof Approval (rush orders available upon request)
  • RFID Cloth Wristbands or Credentials: 30-45 Business Days from Proof Approval
  • Custom Lanyards: 10-12 Business Days from Proof Approval
  • Poly Bands: 5-7 Business Days (rush orders available upon request)
  • Tyvek Wristbands: 7-10 Business Days from Proof Approval (rush orders available upon request)
  • Vinyl / Plastic / Holographic Wristbands: 10-12 Business Days (rush orders available upon request)

Are rush orders possible?

Rush orders may be available with a rush fee. Expedited shipping is also an option. Please contact your sales representative to discuss options and pricing.

What is the ordering process?

Contact your sales representative regarding your order needs – from quantities, designations, date of event, and/or art direction if necessary. If you are submitting your own artwork, please check with your rep for the appropriate templates.

Once our sales rep drafts a quote for you and has all of the necessary elements for a proof, our designers will start the proofing process – either designing with your provided logos/artwork/direction, or simply placing your artwork in our templates for your review. At this time, please make sure to fill out our online order form (sent through WuFoo) for the quickest service.

A digital proof will be sent to you. It is imperative that you check all artwork, specifications and quantities. Please note that due to monitor color variations, printed pieces may not be 100% accurate to colors seen on screen. However, our printers carefully color match each piece to ensure the closest match.

Once a proof is approved, production can begin. Please allow the appropriate time for production. Payment must be furnished before we ship, unless you have set up a Net 30 payment plan with us prior. New customers that request a Net 30 plan with us must submit a PO for processing.

What payment methods do you accept?

We accept checks, PayPal and all major credit cards.

What is your return policy?

All custom orders are not returnable or refundable.

Non-custom products are returnable within 30 days of purchase. After the 30-day return period, items are not returnable or refundable.

Art Guidelines

What file types do you accept?

We offer templates for each of our products that explain proper art submission. Please speak with your representative about which templates you will need. Below is a quick reference guide.

  • Cloth Wristbands, Tyvek, Plastic, Holographic, and Vinyl: Vector artwork (.ai, .eps), with all fonts outlined
  • Screen Printed Lanyards: Vector artwork (.ai, .eps), with all fonts outlined
  • Dye-sub Wristbands and Lanyards: CMYK Vector or Raster/Pixel Artwork (with bleeds), all links embedded
  • RFID Tags for Wristbands: CMYK Vector or Raster/Pixel Artwork (with bleeds), all links embedded
  • Poly Bands: CMYK Vector or Raster/Pixel Artwork (with bleeds), all links embedded
  • Laminates, Satins, Parking Passes, Tickets, Posters: CMYK Vector or Raster/Pixel Artwork (with bleeds), all links embedded

If you are unsure about how to set up artwork, consider using our in-house design services!

What resolution do I need to submit my raster artwork?

For the best print quality, please submit all artwork at 300dpi.

What is a vector file?

There are two main type of image files: Raster and Vector. Raster images are more common in general such as jpg, gif, png, and are widely used on the web. Vector graphics are common for images that will be applied to a physical product. 

Vector images are shapes and objects that are drawn using Adobe Illustrator. They are created using various tools, but are actually mathematical calculations from one point to another that form lines and shapes. If you zoom into a vector graphic it will always look the same, so vector graphics can be scaled to any size without losing quality.

We require many of our products to be submitted with vector artwork because there are several limitations in creating wristbands. For example, it is not possible to stitch a “gradient” effect on a cloth wristband, because all of our threads are solid colors.  A multi-color vector image can be easily changed to a limited color graphic, but pixel art (made up of hundreds or thousands of tiny colors) is not easily changeable. Limited colors are often required by some processes such as embroidery – where we have to change or simplify colors. 

Vector graphics are also necessary for credentials that require white ink, UV ink, clear laminates, and foil stamping.

I don’t have a Pantone Solid Color Book, can you help us convert colors for our wristbands?

Yes! Simply set up the artwork in CMYK format, and we can do a conversion for you. Additional art charges may apply.

What is a ‘bleed’?

Bleeds allow you to run artwork to the edge of a page. On a press, the artwork is printed on a large sheet of paper and then trimmed down to size. If you do not allow for a 1/8 of an inch bleed on all sides, any misalignment while cutting will result with the artwork not running to the edge of the paper. Bleeds ensure you get the best results!

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